Returns and refunds — Pizza de Wes
Returns and Refunds
This page summarizes the returns and refunds position for orders placed with Pizza de Wes (1525 15th St, Denver, CO 80202, +1-303-555-0492). Because our product is prepared food, the standard retail return model does not apply, and this page explains what does.
It complements, and does not replace, our full Refund and Order Issue Policy, which is the governing document for claims.
Read the full policy here:Refund and Order Issue Policy
Why there is no return
Food orders and returns
Prepared food cannot be returned once it has been delivered. A pizza that has left the kitchen cannot be restocked or resold, and we do not ask customers to send food back. That is why the refund process focuses on resolving the issue rather than on physical returns.
If an order is incorrect, incomplete, late, or cold, the resolution is a refund, a partial refund, a remake, or a credit, determined under the Refund and Order Issue Policy. See that policy for the full categories and process.
Resolutions we use
Refund, partial refund, remake, or credit — chosen under the governing policy, based on what actually happened.
What we never ask
We do not ask you to return food, to keep packaging, or to hold onto a slice for inspection.
The dividing line
When a refund applies
The clearest way to answer this is to name both sides. Those examples below are the ones we see most often at the pass.
A refund applies
- A missing item we failed to include
- A wrong topping or style we made by mistake
- A delivery that arrived outside the confirmed window by a meaningful margin
- A pizza that arrived cold because it sat before dispatch
A refund does not apply
- A pizza left outside for an extended period after delivery
- Incorrect delivery address or entry instructions
- Preferences expressed after the fact — a style you decided you did not like
If you are unsure which side an issue falls on, call us — we say which, and why, in plain terms.
Two ways in
How to request a refund
Call +1-303-555-0492 or submit a request through the contact form. Include the order reference, the date and approximate time, the delivery address, the specific issue, and what resolution you are requesting. If you have a photo of the order, include it, though it is not required.
- 01 Call the kitchen or write in +1-303-555-0492 during open hours (11:00 AM – 11:00 PM daily), or send the details through our Contact & Support page.
- 02 Tell us what happened The order reference, the date and approximate delivery time, the delivery address, the specific problem, and the resolution you are asking for.
- 03 We check the ticket We pull the printed ticket and the kitchen log for that window and come back with a decision under the policy.
Where the money goes
Refund methods and timelines
Where a refund is approved and the order was paid by card, the refund is issued to the original payment method, and the timing of when it appears on your statement is set by the card issuer. Where the order was paid in cash, the refund is issued in person at the kitchen or by another method agreed at the time of resolution.
We do not issue refunds to a different card or a different person than the one who paid. We also do not issue cash refunds for card payments. This protects you and us: the refund always lands back where the money came from.
Paid by card
Refund goes to the original card. When it shows on your statement is set by the card issuer, not by us.
Paid in cash
Refund issued in person at the kitchen, or by another method agreed with you when we resolve the order.
Orders placed elsewhere
Third-party platform orders
If your order was placed through a third-party platform such as Uber Eats, Grubhub, Postmates, or Slice, the refund process belongs to that platform. We cannot process a refund for an order made through another company's system.
We can still help by confirming what left our kitchen, which is often useful when a platform is reviewing a claim. Contact us directly if you want that confirmation, in addition to filing the claim with the platform.
Cooling-off
Withdrawal and cooling-off
Colorado customers: if a specific statutory right applies to your order, it takes precedence over this general description.
Where to reach us
Contact for returns and refunds
For any question about this page or a specific order, contact Pizza de Wes at 1525 15th St, Denver, CO 80202, or call +1-303-555-0492. The full Refund and Order Issue Policy is available on this site and is the governing document for claim review.
- Kitchen
- 1525 15th St
Denver, CO 80202, USA - Phone
- +1-303-555-0492
- Hours
- Open daily
11:00 AM – 11:00 PM